MANGALORE: The quarterly dak adalat organised by India Post here on Tuesday elicited zero complaints or grievances from customers. This left the workforce of India Post a trifle confused on whether to be happy or sad, as nobody came up with complaints regarding the services offered by their organisation. They did not know if this was to be considered an acknowledgement of their efficiency or sheer disinterest on the part of customers.
Amita S Rao, office assistant of customer felicitation centre, said she was not surprised at the zero complaints received. "Even in the last quarterly dak adalat no one turned up with any kind of grievance. The customers can walk in with their complaints any day, and do not necessarily have to wait for the dak adalat to register their grievances," she said. A day in each quarter has been marked for dak adalat, as this has been the custom.
T G Naik, senior superintendent of post office said attempts are being made to integrate many services under one roof. People trust our services as we have been in business for long. We have a tie-up with UTI mutual fund and are working on retailing their schemes through selected post offices. In addition to that, stamp papers are being made available here, as well as in post offices at Hampankatta and Pandeshwar, Naik said.Also, plans are afoot to computerize all the sub post offices in Mangalore circle. As we are facing fierce competition in our business, periodical monitoring of achievements and shortfalls is being done, Naik said. The different products and services offered at the PO counters are advertised on local TV channels for publicity. Book now, pay later and direct post, where articles are accepted in bulk, are some of our main schemes, he added.
Source : Times of India
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